Refund policy

Return & Refund Policy

We take great pride in our products and want you to be completely happy with your purchase. If you run into any issues or have questions about your order, please reach out to us first at emadmanmakes@gmail.com. We're a small shop and will always do our best to find a solution.

Our Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item should be in the same condition that you received it, with original packaging where possible.

How to Start a Return

To start a return, just send us an email at emadmanmakes@gmail.com with your order number. We'll then provide you with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return may not be accepted.

Right of Withdrawal — EU/EEA Customers

If you are located in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your item (or the last item, for multi-item orders) for any reason, without giving a justification. To exercise this right, email us at emadmanmakes@gmail.com with your order number before the 14 days expire. You may inspect and handle the item as you would in a shop; however, you may be liable for any diminished value resulting from handling beyond what is necessary to establish its nature and characteristics.

Return Shipping Costs

You are responsible for the direct cost of returning your item. For EU/EEA withdrawals, we will refund the original standard delivery cost; where you chose a more expensive delivery option, we refund up to our standard rate.

Exceptions / Final Sale Items

The right to return does not apply to custom, made-to-measure bike builds for models that are not on our official list. These items are considered final sale and cannot be returned or refunded.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. Contact us immediately at emadmanmakes@gmail.com if the item is defective, damaged, or if you received the wrong item. We want to evaluate the issue and make it right.

Refunds

We will notify you once we've received your return. You'll be refunded on your original payment method within 14 days of us receiving the returned item or your proof that it has been sent back, whichever is earlier. Please remember it can take some time for your bank or credit card company to process and post the refund.